Return Policy

Changed your mind? No worries! We have an easy 30-day return policy

 

Most items purchased from Luxe Nordique can be returned only “un-used” for either a refund, store credit or exchange within 30 days of shipment. Some products may be final 70% off sale and are not refundable in buyers remorse scenario.

If your order comes is as described and you still wants to return. Customer will have to cover the return shipping cost and after quality check customer will receive a full refund.

Our orders are fulfilled through our international warehouses for faster shipping and low price.

 

Returns are subject to a 0% restocking fee. Refunds will be credited in the same form as they were paid or a store credit may be issued. All returns must be in the original, factory-sealed packaging and in the same condition that they were received. We are unable to refund shipping costs in buyers remorse returns.

 

Please allow 3-5 days to process your return/exchange after the item is received by our Returns Department. Original shipping charges however are not refundable. Return shipping is the responsibility of the buyer. 

 

To prepare your return:

Include the original invoice with complete shipping address and simply write the reason for return on the invoice. **Please don't forget to include your order number & phone number with any return!

You should consider using a trackable shipping service or purchasing shipping insurance. We kindly ask that you package all items carefully to ensure its safe return back to us. We also recommend that you email us the tracking number once your return is shipped.


For assistance, please contact us via email and we will respond within 1 business day.

Special Circumstances:

Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.

Defective items: If you receive an item with a manufacturer's defect, please contact us within 30 days of receiving your order to arrange for a replacement.

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email us with photographs of the package and its damaged contents. 

Cancellations:

Orders may be cancelled as long as they have not been processed - usually on the next business day. Please contact us via email to see if your order has not yet been processed and can still be cancelled.

Preorders and back-orders can be cancelled at any time up until the item is in stock and your order has been processed.